The term “Telecommunications” is defined in the Oxford Dictionary as ‘the technology of sending signals, images and messages over long distances by radio, phone, television, satellite, etc.’ Today it covers a multitude of solutions and is intrinsic to our daily personal and business life.
Communication between human beings has existed since we appeared on this planet but communication over longer distances started later. Early methods would have included the use of fire, smoke signals, beacons and basic sounders like horns or shells to communicate with family, neighbours or nearby clans. As time passed the use of messengers either on foot or on horseback developed and eventually the general Post Office was established by Charles II in 1660.
In 1672 Robert Hooke discovered that you could transmit sound over wire or string when attached to a mouth and ear piece. It is said that at the time of his discovery he was attempting to make a device to make music with and had no intentions of discovering the basic structure of how a telephone works. In 1838 Samuel B. Morse, along with his colleagues Alfred Vail and Leonard Gale; hosted the first public demonstration of the electric telegraph. This would lay the foundations of modern land-lines as we know them today. After discovering that by connecting two model telegraphs together and running electricity through a wire, you were able to send messages. Just under 40 years later, in March of 1876, the Telephone was invented by Alexander Graham Bell.
It’s very easy to think of telecommunication as simply a telephone call. However, in the world we live in today it could be an e-mail, fax, instant message or even a video call. The likelihood is that you use some form of telecommunications every single day!
A good telecommunications system is a vital part of any successful organisation. You may not think that reviewing and improving your current system could be beneficial to your business, but you would be wrong. An up to date telecommunication system can help your staff communicate effectively with each other, whether they are in the office, at home or on the move; allowing them to use their mobile devices as an extension of the main telephone system and conference with both voice and real-time screen sharing. Furthermore you can stay in contact with your customers which is vitally important in a time when many businesses are simply uncontactable by telephone. “Line busy”, Dropped Calls or “Please use Webchat or E-mail Us” are good reasons for customers to look elsewhere. Call Management Software and Call Recording are added features that can direct calls to where they need to go and assist with compliance.
If you have questions about any of the above or you just want to chat about how UTL could help your business, please CALL US for free on 08000 43 42 41.