Customers demand quick response times and a high level of customer service, or they will look elsewhere. A recent survey showed that 88% of customers expected a response within 60 minutes from the moment they made contact, but 30% expected a response within 15 minutes or less.
Ask yourself, how quickly are you able to respond to your customers if you have some or all of your staff working from home? Can your staff easily transfer calls, conference call and share information between themselves and your customers or suppliers to keep your business functioning seamlessly?
Here at UTL we use ‘Collaborate’ software. This has allowed us to stay connected and navigate through these troubling times. The ability to link your office phone, mobile phone, computer and tablet has been a great help. The App is free to download and available on all devices, Mac, Windows PC, IOS and Android. You can access everything you need whenever you want and wherever you are. Instant messaging, voice and video plus desktop, application and document sharing from any device.
Complete connectivity with total freedom.